Shipping policy

Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with EaseX.store. This Shipping & Delivery Policy explains how we process, ship, and deliver orders across Pakistan.

Delivery Coverage

EaseX.store currently delivers to most cities, towns, and serviceable locations across Pakistan through our trusted courier partners.

Delivery availability depends on courier coverage in your area.

Free Delivery

We proudly offer Free Delivery Across Pakistan on eligible products and promotional campaigns.

EaseX.store reserves the right to modify, suspend, or withdraw free shipping offers at any time without prior notice.

Order Processing Time

Orders are typically processed within 1–3 business days after order confirmation.

Processing times may be extended during:

  • Public holidays

  • Sale events

  • Peak shopping seasons

  • Unexpected operational circumstances

Orders placed on weekends or public holidays may be processed on the next working day.

Estimated Delivery Time

Estimated delivery timelines are:

3–7 Business Days.

Delivery times are estimates only and are not guaranteed

Actual delivery may vary due to courier operations and factors beyond our control.

Order Tracking

Once your order has been dispatched, tracking details may be provided through SMS, email, WhatsApp, or other available communication channels.

Customers are responsible for providing accurate contact information to receive tracking updates.

Cash on Delivery (COD)

For Cash on Delivery orders:

  • Customers must be available to receive the shipment.

  • Valid contact information must be provided.

  • Courier representatives may contact customers before delivery.

Repeated order refusals may result in restrictions on future Cash on Delivery purchases.

Delivery Delays

While we strive to deliver all orders promptly, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Security situations

  • Transportation disruptions

  • Courier operational issues

  • High order volumes

  • Force majeure events

EaseX.store shall not be liable for delivery delays caused by third-party courier services or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

EaseX.store is not responsible for delays, failed deliveries, additional shipping costs, or returned shipments caused by:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect phone numbers

  • Customer unavailability

Additional shipping charges may apply for re-delivery attempts.

Box Open Delivery

Box Open Delivery may be available for selected products, locations, and courier services.

Where available, customers may visually inspect package contents before accepting delivery.

Box Open Delivery does not include:

  • Product usage

  • Product testing

  • Product installation

  • Product activation

  • Product assembly

Availability is subject to courier partner policies and service coverage.

Damaged Packages

If the package appears visibly damaged during delivery, customers should:

  1. Take clear photos of the package.

  2. Report the issue immediately.

  3. Contact our customer support team within 48 hours of delivery.

Failure to report delivery-related issues within the specified timeframe may affect claim eligibility.

Refused Deliveries

EaseX.store reserves the right to refuse future Cash on Delivery services to customers who repeatedly:

  • Refuse deliveries without valid reason.

  • Place fake orders.

  • Abuse promotional offers.

Any shipping costs incurred due to unjustified refusal may be deducted from future refunds where applicable.

Lost Shipments

In rare circumstances where a shipment is confirmed lost by the courier partner, EaseX.store will investigate the matter and determine an appropriate resolution, which may include replacement or refund at our sole discretion.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact our customer support team through our Contact Us page.

By placing an order with EaseX.store, you acknowledge and agree to this Shipping & Delivery Policy.

EaseX.store — Shop Smarter. Live Easier.